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    Frequently Asked Questions (FAQ)

    Please read the questions below and if you cannot find your answer, please send your question to us and we will reply to you as soon as possible.

    Frequently Asked Questions (FAQ)

    1. What makes Friends Detergent Company products different?

    Our products are built on uncompromised quality, with effective formulas that deliver visible results from the very first use. We combine strong performance, safety, and long-lasting freshness to provide a reliable cleaning experience every time.

    2. Are your products safe for daily use?

    Yes. All our products are manufactured according to strict safety standards and undergo rigorous quality testing to ensure they are safe and reliable for everyday use in homes, restaurants, and businesses.

    3. Do your products need to be diluted before use?

    This depends on the product type.
    Most of our household products are ready to use, while some industrial solutions can be diluted based on the instructions provided.
    We always recommend following the usage guidelines printed on each product.

    4. Do your products have long-lasting fragrances?

    Absolutely. We carefully develop refreshing and long-lasting scents that enhance the feeling of cleanliness. Fragrance is an essential part of our product identity, and we work continuously to make it pleasant and lasting.

    5. What is the delivery time?

    Delivery usually takes:
    1–3 business days within Amman
    2–5 business days for other governorates
    Delivery times may vary during peak periods.

    6. What should I do if I receive a damaged or incorrect product?

    Customer satisfaction is our priority.
    If you receive a damaged, leaking, or incorrect item, you can contact us within 24–48 hours to receive:
    – A replacement product
    – A refund
    – Or re-delivery of the correct item at no extra cost

    in accordance with our return policy.

    (This is not applies for consumer – Consumer needs to return to sales point for any damages)

    7. Do you offer wholesale prices for businesses?

    Yes, we provide special wholesale pricing for restaurants, hotels, supermarkets, cleaning companies, and commercial institutions.
    We believe in long-term partnerships and offer flexible solutions tailored to business needs.

    8. Do you develop new products?

    Yes. Innovation is a core part of our identity.
    We continuously work on improving formulas, enhancing fragrances, and updating packaging to stay aligned with market trends and customer expectations.

    9. Are your products suitable for restaurants and industrial use?

    Yes. We offer a wide range of professional cleaning solutions designed to meet hygiene standards required by restaurants, cafés, hotels, factories, and commercial facilities.

    10. How can I contact customer support?

    You can reach us through:
    Phone, Email, WhatsApp
    Our team is committed to providing fast, helpful, and reliable support to ensure peace of mind at every step.